Last Updated: January 01, 2026
At AdminRDP, customer satisfaction is important to us. This Refund Policy explains when refunds are available, which services are non-refundable, and how refund requests are processed for our Windows RDP, VPS, Dedicated Server, and related hosting services.
Refund requests are considered only when a service cannot be delivered due to a verified technical issue caused by AdminRDP. If we are unable to provision your purchased service within a reasonable period and no suitable alternative is available, you may be eligible for a refund.
Due to the instant provisioning and digital nature of our services, the following are generally non-refundable:
Customers are responsible for selecting the correct server configuration before placing an order. Refunds are not provided for orders placed by mistake, incorrect operating system selection, wrong server location, insufficient resources, or accidental purchases.
You may cancel your service at any time through your client area. Cancellation stops future recurring invoices but does not automatically qualify the order for a refund. Your service will remain active until the end of the current billing period unless otherwise specified.
If you believe you qualify for a refund, please open a support ticket with complete details of your issue. Our technical and billing teams will review your request and respond as quickly as possible.
Approved refunds are normally processed within 5–10 business days. The actual time required for funds to appear in your account depends on your payment provider, bank, or payment gateway.
No refund will be issued if your service is suspended or terminated due to spam, phishing, malware distribution, copyright infringement, hacking attempts, DDoS attacks, fraud, abuse complaints, illegal activities, or violations of our Terms of Service.
Initiating a chargeback without first contacting AdminRDP to resolve the issue may result in immediate suspension or permanent termination of all associated services and accounts. We strongly encourage customers to contact our billing team before initiating any payment dispute.
While we strive to provide reliable infrastructure with high uptime, temporary maintenance, network interruptions, hardware replacements, or unforeseen outages do not automatically qualify for a refund.
AdminRDP reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes become effective immediately after publication on this page. Continued use of our services constitutes acceptance of the revised policy.
If you have any questions regarding this Refund Policy or need assistance with a billing issue, please contact us:
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